03-6416-8286 Pet Sitting and Training
03-6277-7268 Azabu Store (Pet Hotel, Grooming and Pet Taxi
03-5454-0877 Yoyogi Park Store (Pet Hotel and Grooming) (Reception from 9am to 6pm Everyday)
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Our Clients' thoughts
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~So that we can help those who need it, that is Azabu Pet's mission ~

Special Feature: "The moment our clients became family"

Here are some just a few of the answers we received from our survey.

Click on this image to see more.

Survey

Here are some just a few of the answers we received from our survey.

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Client Survey

Azabu Pet has an online survey that is available all year round to our clients. Here are just a few of the answers we have recieved.

Pet Hotel use I have been using (Azabu Pet) once or twice a year and I go in to the store to make my appointments. The booking process is always smooth thanks to the electronic care records system and they always tell me the exact price on the spot so I can pay easily when I drop off my fur-baby. The staff are always so polite when I do my pick up and drop off and I feel really at ease leaving him with them.

Pet Hotel use Thank you for looking after my baby for two days. I decided on (Azabu Pet) because it is rated number one. I could really enjoy my holiday thanks to being able to see my fur-baby in the photos in the update emails.

Pet Sitter use I had my cat looked after for an extended period of time. The staff really looked after her well. Thank you all so much.

Pet Hotel use My dog has been looked after by Azabu Pet recently and I just wanted to say, their kindness really does shine through. You can tell they really love pets. When my fur-baby is in the pet hotel and the daily update emails really are heartwarming. I used the Pet Hotel service the other day and the manager possibly had a cold or something but was coughing. She was not 100% but she was doing her absolute best to give wonderful customer service. The other staff are always smiling when they come and get the dogs. Thank you all!

Pet Hotel use It must be really tough to send all of those emails and take all of those pictures. But it is a relief to see your dogs face and know how they are going. Our dog is a bit shy but all of the staff are kind to him and he seems to be having a a lot of fun.

Pet Hotel use I am always extremely satified with (Azabu Pet). This time I left her there for a week and I'm so grateful because they went as far as to vacuum. I don't think there are many pet sitters that would go this far. There is no question that next time I'll be using this company. Thank you very much.

Grooming use My darling is always looked after well by Azabu Pet.
Even if I book in late notice for grooming, they always find time for me, and they tell me how long the appointment will take which I love. I will definitely continue coming to this salon. Thank you to the two staff members who always have smiles on their faces. I hope you two stay with Azabu Pet.

Grooming use Thank you for always making my pup look so cute and right on time! You guys are always at the top of your game!

Grooming use Customer service with wonderful smiles and reliability.

Pet Sitter use They are always so fast to respond to emails. Thank you for always such polite and lovely customer service. I have no points for improvement.

Grooming use My dog always comes home so beautiful, almost looking like another dog! Thank you so much. (My elderly dog has skin and heart issues but the staff are notice even the smallest changes and I feel at ease leaving him there).

Pet Sitter use Thank you for the fast responses to my emails.
Even in busy periods, you are very flexible with appointment time changes and I'm really grateful. I feel at ease knowing how my fur-baby is doing thanks to the emails. You will definitely be seeing more of me!

Pet Hotel use When I would go get my dog from different company's Pet Hotel, my dog would be so stressed out and howling by the time I came and got him each time. They must have had the toliet in the same cage because he would always have waste on him and I started becoming hestitant to let someone take care of him. But when I came and got him from (Azabu Pet), he wasn't howling at all, he went to the bathroom well and seemed to have a really great time. I didn't have a great impression of Pet Hotels and for a while I held off on travelling but, now I've found a place I can really feel good about leaving him at. Can't wait to see you next time! Thank you to the whole staff!

Pet Hotel use I always use the Yoyogi Park store's hotel. My doggie is always treated so well and I feel good about letting him stay their. I absolutely love the update emails. I always look forward to the email and the pictures! I'll definitely be using you guys in the future.

Grooming use Thank you for making my pup look so pretty!
The staff always treat my dog so kindly, he loves coming here! See you next time!

Pet Sitter use Thank you for your excellent and polite customer service. I can happily go on holiday now!

Pet Sitter use They always answer any of my requests, even if it is right before the appointment! They really take care of my pup and now I always leave house feeling good. Thank you so much!

Pet Hotel use I have used (the Pet Hotel) twice now while going on holiday. And each time I felt I could really enjoy myself because of the update emails and seeing each day how they are.

Grooming use I am so grateful to all of you because him happily walking in with me says everything I need to know about how much you all love and take care of my puppy.

Pet Hotel use The store has a very calm atmosphere. The customer service is polite which I thought highly of. The update emails while my baby is in the hotel were also very well done. I will be using your services again.

Grooming use The store's atmosphere is wonderful and I will definitely be back despite it being my first time using this salon I felt confident dropping off my darling.

Grooming use I feel good about dropping off my pet because they are always perfectly on time and call right when they said they would once the appointment is finished. Thank you for putting me on your blog!

Pet Hotel use They don't just shove them in cages and leave, they let them out to play with them and send pictures of how they are looking that day. They are really kind. I will be using your services again.

Grooming use I felt like I could just talk to them normally (which is a pretty big feat) and I felt so at ease letting them look after my baby. I will be looking forward to your warm atmosphere and services again!

Pet Hotel use I felt like I could relax after seeing all of the comments and photos of how my fur-baby was doing. On the day I was going to pick them up, I got a half day update message as well which made me happy!

Pet Hotel use I just wanted to thank you all for going out of your way for my dog who is a bit of a scaredy-cat by putting him in a smaller room and matching him up with other calm dogs.

Pet Hotel use At other hotels, there have been times where he didn't get fed or he had gotten sick, so It really comes across how well you treat all of the pets by looking at how they eat and poop afterwards. My darling recently stayed in your hotel. This is the first time I felt good about letting him stay somewhere. I will definitely be back.

Pet Sitter use My sitter was actually 30 minutes late to my first meeting because they had gotten the times mixed up, but the manager and the sitter themselves apologised well enough that I felt I could trust them. I checked on them during the sitting through the camera and I was so impressed at how well looking after my fur-baby! Thanks to you all I could really enjoy my holiday. Really, thank you all so much.

Pet Sitter use I felt so relieved and that my family and I could enjoy our holiday because the sitter was so sweet and polite. You're a very talented photographer! Thank you so much for taking such cute photos of our fur-baby.

Pet Sitter use All of the sitters seem to love animals and I feel really good each time I get my photo and detailed update email. The sitters are all fantastic. The sitters our cat likes are the real deal.

Pet Sitter use Thank you all so much for always responding so politely and fast to even short notice appointments. I would love to use this service again. My thanks are a bit late but, thank you so much!

Pet Hotel use While on holiday, I looked forward to my update email and photo so much that I kept checking to see if it had arrived yet or not! This place had a lot of services that other salons didn't offer so I felt confident with my fur-family staying with you, so thank you!

Grooming use I think the staff's customer service is wonderful. They often come to the door to greet me, and they always have such lovely smiles.

Pet Hotel use The staff's service is very good. To all of you, thank you for your wonderfully polite customer service. Thank you.

Pet Hotel use The whole staff all seemed lovely so I felt confident dropping off my fur-baby, thank you all so much.

Pet Hotel use To all the staff, thank you for being so kind and more than anything for your detailed reports, I felt confident letting you take care of my baby.

Pet Hotel use Thank you all so much for taking care of my little darling doggie so kindly and attentively. My dog can get a little anxious at times and I'm sorry you had to do so much extra to cater for him. But, the staff were always such a delight to my little doggie that he seemed to have relaxed a bit and had a great time, so thank you. You'll be seeing a lot more of me from now on.

Pet Sitter use Thank you for your very detailed emails. I felt a lot better knowing what was happening when I was away.

Grooming use It doesn't matter which member of staff comes, my darling pup is always so happy to see them, so I am very confident leaving him here. He hates getting shampooed so I'm sure that's really hard to deal with. Thank you so much!

Pet Hotel use All of the staff members are seem like great people and I really trust them. Each day I couldn't wait to get my update message with a whole bunch of pictures and comments. I also really liked how they groomed him this time. I'll definitely be asking for the same next time.

Grooming use You can tell that the groomers really think about how to groom each dog to suit them. After grooming, Papiyon looked so much younger and so cute. He looks like a whole new dog, thank you so much!

Pet Sitter use I have used this service multiple times during the year. I was really worried about leaving my precious fur-family at first but each day I got a really detailed update message and I felt I could really enjoy my trip.

Pet Sitter use I wanted to say thank you to the pet sitters as they are always so polite and take care of everything so diligently. The updates are so detailed I feel very confident when booking. I'll definitely be using you again!

Pet Hotel use I thought that when you use a pet hotel, they would just stuff them into a crate and forget about them and my dog couldn't handle that sort of stress. So I decided on the Yoyogi Park store's free room stay. The staff in their free time would play with her, and I really like it how they would also let her play with other dogs in the free space. I hope you continue to offer this wonderful service.

Pet Sitter use I am extremely satified by the staff's hospitality. I will definitely be using you again.

Pet Hotel use Thank you so much to the hotel staff who looked after my darling pup to perfectly match his personality (won't eat a lot of food, isn't the best with other dogs)! Thank you! I'll be back! (^^)

Pet Sitter use I'm very grateful for the wonderful customer service provided by the whole staff.

Pet Hotel use I really like that you can book via email. The staff always take such great care of him so much that my shy little dog follows them around. Thank you!

Pet Hotel use The emails are so detailed, I felt very comfortable leaving him with you. Thank you for doing the very teidious things that asked of you.

Pet Sitter use I think that you could raise your prices, no problem! Thank you for bringing in my package!

Pet Sitter use As I was leaving for a trip, I couldn't give the sitter a lot of instructions and even so just like always you went above and beyond perfect with taking care of my baby. Thank you so much.

Pet Hotel use As my dog is elderly, she has a lot of health issues but even then, you warmly welcomed him, I am so grateful for such a fantastic service.

Pet Hotel use I love that the opening times are so long that you can keep them until late at night until I can come and pick them up. The update emails had a lot of photos attached and I felt so relieved knowing everything that is going on even though I'm far away. If I have the chance I would love to use you again. Thank you for your excellent service.

Pet Hotel use I feel very confident letting you guys take care of my puppy thanks to the wonderfully detailed update emails and photos. I always love reading the messages and looking at the photos as a family on our trips. On top of always taking them on their walk, the pick-up and drop-off service is amazing. At the last pet hotel we used, there were no update emails, the walks were short so he had to go bathroom in the house, I was really disappointed. There is a Azabu Pet close to home so thank you

Pet Hotel use Everyone is so nice and they are great with the pets! I'm so grateful that the hotel has no cages and you can put two animals in the same room together.

Pet Hotel use Everyone is very nice and it's great. The emails are detailed, they are always on time for pick-up and drop-offs, they even bring back the food dish sparkling. My doggies get treated so kindly during their appointments. Thank you so much.

Pet Sitter use When I came home, my kitty's hair and nail trimmings had been vacuumed up! I was so thankful! I will definitely be using you again.

Grooming use My dog seems like he is enjoying his bath, we always forward to going and getting a shampoo!

Pet Hotel use I am extremely satified by way the staff handles everything from the estimated billing to answering any questions one may have in a very fast, accurate and polite manner.

Pet Hotel use I had to book short notice and despite it being my first time using (Azabu Pet) my darlings were treated very well, so thank you! I was relieved that I could put all three of my babies in the same room together. I hope I get another chance to use this (hotel) and get them used to going there! Thank you so much for looking after my babies.

Grooming use I was wonderfully impressed by the attentive service given. I feel confident about leaving them in your care here.

Pet Hotel use I had to book short notice and despite it being my first time using (Azabu Pet) my darlings were treated very well, so thank you! I was relieved that I could put all three of my babies in the same room together. I hope I get another chance to use this (hotel) and get them used to going there! Thank you so much for looking after my babies.

Grooming use I was wonderfully impressed by the attentive service given. I feel confident about leaving them in your care here.

Pet Hotel use I'm so sorry for always booking hotel stays and grooming late notice due to work! But thank you for always being so accomedating. I will be back very soon for another stay. I'll see you soon!

Pet Hotel use My baby has some illinesses and I was nervous so I asked for some advice. But even though they are sickly, you treated them so well, so I can feel as ease letting you guys take care of them. In the end, I think I made the right decision going with (Azabu Pet). I would love to let you look after them again.

Pet Hotel use I think it's fantastic how many pictures you send and how many thought-out, kind comments you add. And the pick-up drop-off service really helps me out. Thank you all so much.

Pet Sitter use I felt at ease seeing all of the pictures of them getting food, just laying about, playing and all sorts!

Grooming use This was my first time but the groomer seemed so nice and I felt really good about leaving my darling here. Thank you for making them look so cute and fresh!

Grooming use I was a little anxious being my first time but, the explanation was thorough

Pet Hotel use This was my first time so I booked over the phone. The woman on the other end was very nice and explained everything very clearly and I thought to myself "maybe this place will be okay" and booked right away. The staff member who went through the contract with me and explained the process made me feel very at ease. The service itself is very thought-through and even dealt well with my baby's very detailed care needs which is great. I would love to see you all again.

Pet Sitter use Thank you for looking after my baby very lovingly. I will be calling again.

Pet Hotel use Thank you very much for taking such great care of my puppy and for such hygienic facilities!

Pet Sitter use I felt confident asking to look after my darling after explaining everything in a very easy to understand way. And thank you for putting out the rubbish. I can't think of anything to make this service any better.

Grooming use I love the the pick-up and drop-off service included. And the price is GREAT!

Pet Hotel use They took in my two big rambunctous dogs with no problem and I'm so grateful that you took them on their walk. I was so relieved each time I saw their faces in the update email pictures each day, especially when I'm overseas for work.

Pethotel use I felt very at ease on my holiday thanks to the love-filled update emails with details about their walks and days along with a lot of pictures. I couldn't wait for my email each evening!

Pet Hotel use After seeing how lovely everyone was on the phone and at pick-up and drop-off I thought I should book in here. I was very relaxed on holiday after all of the detailed messages and pictures I got.

Pet Sitter use I think the update email is fantastic. I love finding out what has been going on when I'm not there.

Pet Sitter use I feel at ease each time I get these very detailed messages including when they were late coming over. This was my first time using a sitter and I'd be happy to let them sit again after the updates and the pictures.

Pethotel use When I came to get my babies, they seemed like they had been pampered a lot and had a very stress-free time. Thank you so much to the whole staff.

Pet Hotel use Every time I book in and say my dog's name they remember him! It's a small thing but I think it's lovely.

Bookings and Enquiries

Please call or use our contact form for any bookings or enquiries.

Pet Sitting,Aged Pet Care and Training
03-6416-8286

Azabu Store
03-6277-7268

Yoyogi Park Store
03-5454-0877

Book now

Reception: 9:00am – 6:00pm